Terms & Conditions

We reserve the right to amend or revise these Terms at any time without notice. Any changes to the terms apply with immediate effect from the date of publication on our website. By continuing to use this website after any changes are made you accept those changes and they are binding on you.

For further information or for any questions, please contact hello@ballet.org.uk.

Last updated: 16 September 2024

Terms and Conditions of Sale

Website Terms and Conditions

Terms and Conditions of Sale

1. Ticket Sales

Please note that English National Ballet does not sell tickets to ballet performances. All sales are managed by our touring venues who will have their own privacy policy and terms and conditions of sale.  English National Ballet is not responsible for the accuracy of the venue information or the fulfilment of tickets sales.

2. Events

Attending an Event

• We reserve the right to refuse admission or eject from the venue any person if it believes their presence is likely to cause a nuisance, disturbance or threat to other patrons, the venue or its employees. No refund will be issued.

• Latecomers will not be admitted after an event has started. For classes, participants over 15 minutes late may not be permitted to attend the class.

• We reserve the right to make any alterations to the advertised arrangements (including but not limited to the programme, dance artist, instructor or musician) without prior notification and without being obliged to offer a refund or exchange.

• The use of cameras, tape recorders or any other electronic or digital recording, photographing or imaging devices is not allowed inside our spaces.

• Mobile phones and other electronic devices must be switched off at all times.

• Attendees consent to the recording and filming of themselves while attending events or classes.

Refunds and Exchanges

Refunds are not permitted except where events are cancelled or abandoned when less than half the event or session has taken place.

3. Classes and Workshops

Attending a Class or Workshop

• We reserve the right to refuse admission or eject from the venue any person if it believes their presence is likely to cause a nuisance, disturbance or threat to other patrons, the venue or its employees. No refund will be issued.

• Latecomers will not be admitted after an event has started. For classes, participants over 15 minutes late may not be permitted to attend the class.

• We reserve the right to make any alterations to the advertised arrangements (including but not limited to the programme, dance artist, instructor or musician) without prior notification and without being obliged to offer a refund or exchange.

• The use of cameras, tape recorders or any other electronic or digital recording, photographing or imaging devices is not allowed inside our spaces.

• Mobile phones and other electronic devices must be switched off at all times.

• Changing space with shower facilities is available from 6.20pm; however the lockers are not to be used. Personal belongings can be left in the changing rooms, but we recommend personal belongings are taken into the studio and safely stored away from the dance space to prevent trips. English National Ballet cannot be held responsible for any loss or damage to personal belongings.

• Outdoor shoes, pointe shoes and soft blocks are not to be worn in the studios.

Health and Safety

• You are required to complete a health and safety form and comply with the physical activities disclaimer before taking part in any workshops or classes with English National Ballet. If you have any concerns about the content of workshops then please contact us in advance.

• Participation in all physical activity (workshops) is at your own risk; English National Ballet cannot be held responsible for any injuries or loss or damage to your person or property. It is the participant’s responsibility to inform English National Ballet of any illnesses or injuries that may arise during class or are pre-existing.

• For all physical activities (workshops) participants should wear suitable clothing and soft shoes / bare feet.

Refunds and Exchanges

Refunds are not permitted except where events or classes are cancelled or abandoned when less than half the event or session has taken place.

Class swaps

Both pay-as-you-go bookers and term packages bookers can attend an alternative class, subject to availability, should they have to miss one class whatever the circumstance. We ask that you contact engagement@ballet.org.uk as soon as possible, a minimum of 48hours before the class you expect to miss, and encourage you to attend the alternative class within the current or following week. You must contact us via email to inform us of the class you will miss and which class you hope to attend as a replacement: you will then receive confirmation of whether the space is available to change. We cannot offer refunds except in exceptional circumstances, and class swaps are limited to one per person, per term.

4. Rentals, Purchases and Subscriptions for ENB at Home

These terms govern the use of ENB at Home for rentals, purchases or subscriptions.

We may offer the following purchase options through the ENB at Home website and associated applications:

• Rental: After paying the stated fee, you may stream the programme an unlimited number of times during the stated rental period.
• Subscription: For a recurring fee, you may stream the programmes offered within a subscription channel an unlimited number of times during your subscription period. We may add or remove programmes from the channel at any time.

To make a purchase, you must provide a valid payment method. We may apply taxes, including VAT (value-added tax), to any charges. Prices and other terms of purchase are subject to change.

All purchases including recurring charges are final and non-refundable.

Free Trials and Discounts: we may offer free-trial or discounted subscriptions. When a free-trial period ends, your paid subscription begins (unless you have cancelled) and you must pay the full monthly or annual fee. If you have used a discount for the first subscription period, you must pay the discounted fee; in any renewal, you must pay the full fee.

Automatic Renewal: to the extent permitted by applicable law, subscriptions automatically renew for the subscription period until you cancel. Your payment method will be charged at the beginning of each subscription period. Your payment method will be charged at the end of the free-trial period unless you cancel before the end of that period.

How to Decline Renewal: To pause or cancel a subscription, visit your account settings. Your changes will be applied to your next subscription period.

In-App Purchase: you may be allowed to purchase subscriptions within apps you download. When you make such “in-app” purchases, you will be billed by the app platform, not by English National Ballet. To turn off automatic renewal for subscriptions, access your platform’s account settings. Any billing inquiries should be directed to the app platform.

Registration: You must create an account to use certain features we offer (e.g., to view a programme). To do so, you must provide an email address.

Age Requirements: You may not create an account if you are younger than 16 years of age. By creating an account, you represent that you are at least 16 years of age, and, to the extent required by law, you have the permission of a parent or guardian to create an account and use the service.

Parents and Guardians: By granting your child permission to use ENB at home through your account, you agree and understand that you are responsible for monitoring and supervising your child’s usage. If you believe your child is using your account and does not have your permission, please contact us immediately so that we can disable access.

Account Security: You are responsible for all activity that occurs under your account, including unauthorised activity. You must safeguard the confidentiality of your account credentials. If you are using a computer that others have access to, you must log out of your account after each session. If you become aware of unauthorised access to your account, you must change your password and notify us immediately.

Licence to Programmes: Subject to the terms hereof, you have the right to stream for your personal entertainment purposes: (i) programmes that you have rented during the stated rental period; (ii) programmes made available within a channel that you have subscribed to during your subscription period.

Restrictions: You may not resell streams or downloads, use any programme for any commercial purpose, redistribute or retransmit any programme, publicly perform or display any programme, or make derivative works from any programme. All rights not expressly granted herein are reserved by English National Ballet.

ENB at Home Service: subject to the terms hereof, English National Ballet grants you permission to use the ENB at Home Service for the sole purpose of viewing programmes for your personal entertainment and recreation. All rights not expressly granted herein are reserved by English National Ballet.

Apps: If you download an application that we power (an “app”) that operates on a third-party platform (e.g., iOS, Roku): (i) you have the right to use such app for your personal, non-commercial use on devices permitted by the platform operator; (ii) as between ENB and the platform operator (but without creating any obligation by ENB), ENB shall be responsible for the apps and their content and providing any warranty, support, or indemnification with respect to such apps as required by law; and (iii) the platform operator shall have the right to enforce the terms of this clause with respect to your use of the app.

Risks: When participating in any exercise or fitness programme, there is the possibility of physical injury. If you engage in this exercise or fitness programme, you agree that you do so at your own risk, are voluntarily participating in these activities, assume all risk of injury to yourself, and agree to release and discharge English National Ballet from any and all claims or causes of action, known or unknown, arising out of English National Ballet’s negligence. For those participating, you are agreeing to accept all parts of this disclaimer. Thus, if you feel unable to agree to this disclaimer, please do not participate in these online programmes.

Your Content; Feedback: To the extent that you submit any content to ENB (i.e. in your profile, a comment, or forum), you grant ENB an irrevocable, worldwide, non-exclusive, royalty-free, perpetual right and license to use, copy, adapt, transmit, distribute, license, and publicly perform and display such content in all media for any purpose whatsoever. If you make suggestions to ENB on improving our products or services, ENB may use your suggestions without any compensation to you.

Code of Conduct: in using the ENB at Home, you may not:

• Use an offensive screen name (e.g., explicit language) or avatar (e.g., containing nudity);
• Act in a deceptive manner or impersonate any person or organisation;
• Harass or stalk any person;
• Harm or exploit minors;
• Distribute “spam” in any form or use misleading metadata;
• Collect personal information about others;
• Access another’s account without permission;
• Engage in any unlawful activity; or
• Cause or encourage others to do any of the above.

5. Friends, Great Friends and Benefactors

The terms “Membership” and “Members” cover Friends, Great Friends and Benefactors.

• Members are eligible for ticket discounts from the moment the membership is purchased. Please allow up to 14 days for the membership pack.  We will aim to send your Membership card upon receipt of payment within 7 days, exceptions may include Christmas holidays. The Membership card will be posted to the address you provide in the delivery instructions for the Order.

• If you have selected Membership as a gift for another individual, we will arrange to send the Membership card as indicated in your order within 7 days, exceptions may include Christmas holidays.

• All prices for Membership are annual payments in £ sterling, including tax where applicable. You can see the benefits provided to Members on the relevant web pages.

6. Shop and Merchandise

Postage

Shipping costs are calculated at checkout to include Standard Royal Mail charges and packaging.

We will make every effort to dispatch goods within two working days, and usually this means you will receive your goods within seven working days of making your order, provided the goods are in stock. If an item is out of stock we will notify you via email.

There may be local duty and/or taxes payable on goods delivered outside the European Union.

We endeavour to ship all items in an order together. If for any reason an item is not available we will process and dispatch the remainder of your order separately. Regardless of the number of deliveries you receive, you’ll only be charged the shipping amount that was originally quoted to you at the time you placed your order. Items available for pre-order or which are temporarily out of stock will be dispatched separately with no additional postage charge.

If you have any queries or wish to discuss your order, please email us at customerservice@ballet.org.uk.

Refunds

We hope that you are happy with your purchase. However, if you are not then please let us know within 14 days of receipt; if you return the item to us in its original condition within 28 days of receipt we will be happy to give you a refund. When returning items we recommend that you ask your Post Office for a proof of posting (available free of charge). Refunds will be issued within 14 days of receipt of the returned goods.

Returns should be sent to: Shop Orders, English National Ballet, Mulryan Centre for Dance, 41 Hopewell Square, London, E14 0SY. Return postage charges are non-refundable unless your order was faulty or incorrect.

If your order arrives damaged or has a fault please contact us by email at customerservice@ballet.org.uk  so we can arrange a replacement, or return the item to us for a refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item please send us an email at customerservice@ballet.org.uk and send your item to: Shop Orders, English National Ballet, Mulryan Centre for Dance, 41 Hopewell Square, London, E14 0SY.

Third Party Sales

Some merchandise is sold and fulfilled by third party websites (e.g. Magnolia Box).  You will be clearly informed when being transferred to an external website.

Please note that third-party websites will have their own privacy policy, delivery processes and terms and conditions of sale.  English National Ballet is not responsible for the accuracy of information on external websites or for the fulfilment of sales through these external channels.

7. ENB Digital Advent Calendar

Terms and conditions vary per prize and are detailed on the relevant page.

The winning entry will be drawn at random from the valid entries received by the closing date. The winner will be contacted within 3 business days at the email address provided when entering the draw. A second email will be sent if no response is received within 7 days. If a winner does not respond to ENB by the date specified in the prize terms and conditions, the prize will be forfeited. The decision will be final and no correspondence will be entered into.

All prizes are non-transferrable, non-exchangeable and no cash alternative is available.

No employees of English National Ballet may enter the draw.

Only one entry per person will be valid. Entrants must be aged 18 or over. No bulk or 3rd party entries accepted.

No purchase necessary to enter Advent Calendar prize draws.

The surname and county of the winner will be available by sending an email including the name of the prize draw to info@ballet.org.uk. If an entrant objects to their surname and county being made available, please contact ENB on info@ballet.org.uk. In such circumstances, ENB must still provide the information to the Advertising Standards Authority on request.

By clicking submit, you agree to our terms as described above. We will store your data securely and never sell it to a third party. To find out more, please refer to our Privacy Statement.

Website Terms and Conditions

This website is owned and operated by English National Ballet.  Please note that by accessing and interacting with our website you are agreeing to the terms and conditions of use set out below.

Disclaimer

English National Ballet makes every effort to ensure that the information on this website is accurate and up-to-date. However, we cannot accept responsibility for any loss or inconvenience caused by reliance on inaccurate material contained in this site.

English National Ballet may make changes to the website from time to time. Any changes take immediate effect. Please regularly review these terms of use for any changes.  Your use of this website after changes have been made will constitute acceptance of the revised terms.

Copyright

All rights including, but not limited to, the design, text, graphics and other material on our site and the selection or arrangement thereof is copyright of English National Ballet or other third parties.

Content may be copied for personal use or for non-commercial use within an organisation provided that the source of the material is acknowledged and the content is not amended in any way. In all other cases, content may only be copied, stored, published or otherwise distributed (including electronically), with the prior written permission of English National Ballet.

Online Classes and Exercise

We hope you enjoy watching or participating in these online classes. When participating in any exercise or fitness programme, there is the possibility of physical injury. If you engage in this exercise or fitness programme, you agree that you do so at your own risk, are voluntarily participating in these activities, assume all risk of injury to yourself, and agree to release and discharge English National Ballet from any and all claims or causes of action, known or unknown, arising out of English National Ballet’s negligence. For those participating, you are agreeing to accept all parts of this disclaimer. Thus, if you feel unable to agree to this disclaimer, please do not participate in these online programmes, but enjoy watching!

External Links

Certain links, including hypertext links, in our site will take you outside our site. These links are provided for your convenience and inclusion of any link does not imply endorsement or approval by English National Ballet of the linked site, its operator or its content. English National Ballet does not claim any responsibility for any external websites to which it may link.

Privacy and Use of Cookies

For more information please read our Cookies Policy and Privacy Policy.